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WARWICK HOTELS & RESORTS

APR 2025 – PRESENT RIYADH - KSA

(AL MAHA COFFEE, 101 CAFE, SKY TOWER COFFEE & LOUNGE, THE MED RESTAURANT & B2B CATERING)

HEAD OF MARKETING
+32% DINING +25% OCCUPANCY 360° CAMPAIGNS

Led digital transformation for Cantonal Group, integrating CRM automation, omnichannel communications (social, WhatsApp, website), and a cloud-based contact center. Increased weekday dining footfall by 32% and off-season occupancy by 25%+. Executed 360° marketing campaigns across F&B outlets and Cantonal Catering, including influencer marketing, seasonal activations, loyalty programs, and B2B partnerships, driving revenue growth and guest engagement. Manage full P&L responsibility for F&B outlets and hotel marketing operations, including budget planning, cost control, revenue forecasting, and ROI optimization to maximize profitability.

Increased weekday dining footfall by 32% through targeted lunch promotions across signature outlets: The Med, Towers View (Sky), 101 Lounge, and Al Maha Lounge
Executed seasonal F&B marketing campaigns (Ramadan, Eid, summer, etc.) to maximize outlet revenue and drive guest engagement
Developed and activated in-outlet experiential marketing initiatives (live performances, themed nights, special menus) at 101 Lounge and Sky Lounge to increase guest traffic and spend per cover
Designed and executed tactical room-rate campaigns in low-occupancy periods, achieving a 25%+ uplift in off-season occupancy rates
Integrated a comprehensive web and social media analytics system to track digital performance, audience engagement, and conversion funnels
Implemented full omnichannel communication flow via unified chat platforms (social, WhatsApp, website) to streamline the guest booking journey from inquiry to confirmation
Deployed a customized CRM solution tailored for hotel and F&B operations, including guest segmentation, lead management, automation workflows, and team onboarding
Launched a centralized cloud-based contact center equipped with IVR menus, smart routing, and real-time performance dashboards
Managed end-to-end digital marketing for hotel and F&B outlets, including campaign planning, content creation, paid media, and community engagement
Led 360° marketing campaigns for Cantonal Catering across weddings, corporate events, and VIP functions, driving lead generation and revenue growth
Owned key account relationships, negotiated B2B partnerships, and converted high-value leads into long-term event clients
Oversaw cross-departmental brand consistency, aligning messaging across digital, print, on-property, and partner channels
Delivered influencer marketing campaigns, seasonal activations, and loyalty initiatives to strengthen brand presence and repeat visitation
Built automated marketing funnels for lead nurturing, upselling, and re-engagement to increase conversion and retention
Introduced KPI-based performance reporting across digital campaigns, including occupancy impact, customer acquisition cost (CAC), return on ad spend (ROAS), and channel performance

At Pencil | Global, I had the opportunity to lead strategy and marketing activities across a diverse portfolio of industries, including Industrial, Financial Services, FMCG, F&B, Retail, IT, Law Firms, Cybersecurity, Marketing, Training, and Investments. This exposure gave me a unique advantage in developing a well-rounded marketing perspective. Working with companies from different sectors allowed me to sharpen my analytical skills, adapt to varied business models, and craft tailored strategies that drive measurable results. It also strengthened my ability to translate complex market insights into actionable campaigns, positioning me as a versatile marketing leader capable of delivering growth across multiple industries.

STRATEGIC LEADERSHIP & BUSINESS GROWTH (AGENCY EXPERIENCE)

Designed and executed long-term growth strategies across B2B and B2C verticals
Built and maintained executive-level relationships with strategic clients
Led branding, marketing, and campaign execution across various industries
Directed cross-functional teams: sales, creative, strategy, account management, and collections
Managed project forecasting, budgets, and profitability KPIs
Identified and captured new business opportunities and partnerships
Defined brand identity systems, messaging, and positioning frameworks
Conducted market research and consumer insight studies to inform strategy
Negotiated commercial terms, contracts, and pricing with key stakeholders
Analyzed campaign performance using industry benchmarks and reporting tools
Collaborated with senior leadership to align business goals and resource allocation
Represented the agency in key industry events, expos, and networking forums
Mentored junior talent and built high-performing marketing teams
Managed brand risk assessments and crisis mitigation strategies
Developed innovative product and service concepts aligned with market demand

MARKETING STRATEGY & BRAND DEVELOPMENT PROJECTS

F&B & RETAIL

Al Washim Chicken (Retail, F&B) – Led marketing activation and in-store strategy Entaj Chicken (F&B) – Defined brand positioning and competitive brand strategy Chim-Choc (Chocolate & Café) – Created brand strategy and identity framework Ector Restaurant & Lounge – Managed full-service marketing strategy for premium dining experience Wajbatcom App (F&B Tech) – Developed go-to-market and performance marketing strategy

CORPORATE & INVESTMENT

Al Othaim Holding Group – Oversaw brand development and digital marketing across subsidiaries Riva Investment – Branding and investor communications Al Othaim Charity – Social impact and CSR branding Nabeh – Brand & marketing strategy development with Masterworks LLC Soor – Brand identity and strategic marketing positioning with Masterworks LLC Rassana Capital – Social media strategy, content planning, and execution ELM – Website automation and behavioral customer journey optimization Lifera - Marketing Strategy (Online Presence - website - social media) SAMI - Branding Strategy Saudi Ready Mix - Branding & Marketing Strategy

Directed marketing strategy for Anker, Soundcore, Eufy, Nebula, and Ankerworks in KSA. Managed digital and offline campaigns, social media, e-commerce platforms, BTL retail activations with KDRs, IRs, and wholesalers, as well as content localization and Saudization. Oversaw product launches, promotions, and seasonal campaigns, delivering measurable improvements in brand awareness, customer acquisition, and retention. Managed the full P&L for the KSA marketing division, including budget allocation, cost optimization, and ROI tracking to ensure profitability and sustainable growth.

Develop and execute marketing strategies for brand awareness, customer acquisition, and retention in KSA
Lead and manage marketing campaigns (digital, offline, and product promotions)
Manage & Develop Anker Saudi Arabia E-Commerce Platforms
Conduct BTL & Online Marketing Activities Seasonal, Regular & Special with KDR (Jarir, Extra, Lulu, Xcite)
Conduct offers and campaigns with IR (Individual retailers and wholesellers)
Define and refine brand positioning to align with company goals and market trends
Oversee product launches, promotions, and special campaigns
Content localization Development and Saudization for international POSM & Digital
Manage and Execute EOL Campaign with Jaddaf (Anker Distributer)
Conduct market research and competitive analysis to identify new opportunities
Develop customer segmentation strategies and targeted marketing campaigns
Collaborate with sales teams to align marketing campaigns with sales goals
Manage marketing budget and ensure ROI on marketing investments
Oversee external agency relationships for media buying, creative, and PR
Develop and implement communication strategies across digital and traditional media
Manage and optimize digital marketing channels (SEO, SEM, social media, etc.)
Create and manage customer experience and loyalty initiatives
Measure and report on marketing performance, adjusting strategies as needed
Build strong relationships with internal and external stakeholders
Ensure compliance with local regulations and industry standards
Create and manage marketing elements for NTC Shops, including POSM and digital content

Xiaomi Technologies | Retail & Marketing Manager (Jan 2020 – Feb 2022) Developed and executed retail marketing strategies across IR, KDR, and wholesale channels. Managed online and offline campaigns, e-commerce, social media, POSM distribution, roadshows, BTL activations, and incentive programs. Led content localization, team operations, and promotional bundles, delivering market share growth, enhanced brand visibility, and improved customer engagement.

Develop and execute marketing strategies for IR, KDR, and WS markets
Manage Online / Offline marketing campaigns and projects with distributors, Key Direct Retailers ensuring smooth execution and POEs with FFT
Plan & manage POSM and distribution for IR, KDR, and Cash Van. Close business gaps through effective communication for Xiaomi
Execute Out-of-Home (OOH) advertising plans
Lead and optimize IR programs, promotions, and incentive payment solutions (ST/SO/SI)
Oversee BTL, BA, Creative, and KDR teams for retail campaigns (strategy, creation, execution, performance optimization)
Conduct BTL & Online Marketing Activities Seasonal, Regular & Special with KDR (Jarir, Extra, Lulu, Xcite)
Conduct offers and campaigns with IR (Individual retailers and wholesellers)
Content localization and saudization for international POSM & Digital
Manage and Develop Annual, Quarterly Events & weekly Roadshows
Forecast and manage promotional giveaways and bundles
Generate and implement new promotional ideas and campaigns
Maintain strong relationships with key distributors and KDR
Manage external agency & Disty relationships, including contracts & Contract negotiating, renewals, and RFPs & Marketing Development Funds (MDF)
Drive organic growth through comprehensive online and offline marketing campaigns
Budgeting & Forecasting

During my time at NTC - Najd Telecom Company, I gained extensive experience in retail marketing and brand management within the competitive mobile distribution sector. I learned to effectively manage CRM lifecycle processes from purchase to service, developing comprehensive customer journey strategies. My top achievement was successfully overseeing the rebranding from Najd Telecom to NTC, which included developing new marketing contracts with major brands like Vivo, Infinix, Xiaomi, and Samsung. I also managed Marketing Development Fund (MDF) agreements, negotiated favorable terms with suppliers, and executed impactful roadshows and events that significantly increased brand visibility and market share.

Lead CRM lifecycle management from purchase to service
Create and manage marketing elements for NTC Shops, including POSM and digital content
Develop new marketing contracts (MDF) with brands like Vivo, Infinix, Xiaomi, and Samsung
Negotiate contracts with suppliers, partners, and brands to ensure favorable terms
Manage contract renewals, ensuring cost-efficiency and alignment with business goals
Oversee Marketing Development Fund (MDF) agreements and allocate budgets effectively
Submit MDF budget presentations for key brands (Vivo, Xiaomi, Infinix, Samsung)
Oversee re-branding of Najd Telecom to NTC
Plan, manage, and execute roadshows and events
Lead and operate the online marketing department, including campaigns, offers, bundles, and budget management
Develop and manage the Najd Telecom (NTC) e-commerce portal
Drive internal marketing process changes and improvements
Manage social media campaigns across NTC platforms (Facebook, Instagram, Twitter, Snapchat) in collaboration
Develop content localization and standardization following the international agenda and standards

At AUMET ERP Solution, I developed comprehensive business development and market penetration strategies in the highly competitive ERP landscape. I learned to build and manage high-performing sales and operations teams from the ground up, positioning AUMET as a top competitor against established players like Odoo, SAP, Oracle, and Falcon. My top achievement was successfully launching AUMET ERP in Saudi Arabia, securing 245 pharmacy chains in the first year and scaling to 970 chains by year two. This experience taught me how to develop strategic partnerships, create localized content for the KSA market, and implement effective customer success frameworks that significantly improved client retention and satisfaction.

Successfully launched AUMET ERP in Saudi Arabia, securing 245 pharmacy chains in the first year and scaling to 970 chains by year two
Built and managed high-performing sales, marketing, and operations teams, driving rapid business growth and market presence
Positioned AUMET ERP as a top competitor against global leaders such as Odoo, SAP, Oracle, and Falcon
Led marketing activities and campaigns for both AUMET ERP and AUMET Marketplace, increasing brand awareness and generating qualified leads
Created and developed localized content (Arabic & English) tailored to the KSA pharmacy sector, ensuring cultural relevance and stronger engagement
Developed strategic partnerships with pharmacy groups, distributors, and healthcare stakeholders, strengthening brand visibility and credibility
Conducted market analysis and competitor benchmarking, shaping product positioning and go-to-market strategies
Designed and executed customer success and post-sale support frameworks, enhancing client retention and satisfaction
Coordinated with product teams to localize ERP features and align solutions with Saudi regulatory and business requirements

At Marcomarabia, I established and led the Social Media Department, developing comprehensive digital marketing strategies for diverse international clients. I gained extensive experience in creating content calendars, developing pre-sales presentations, and implementing creative online marketing solutions across various platforms. My top achievement was managing long-term social media projects for global brands like Garmin, Cisco, and Asus, building strong customer relationships and product awareness. I also learned to develop corporate branding strategies, manage database building, and create impactful case studies that demonstrated measurable results for our clients across multiple industries.

Established & Social Media Department and Business
Developing Content Calendar And Strategy With The Clients
Collaborated With Executive Staff to Develop Digital And Print Media For Enhancing And Promoting The Client's Brand
Develop Pre-sales And Sales Show Case and Strategy Presentations
Develop Creative Online Marketing Solutions Using All Type Of Online Platforms (Web Applications)
Develop The Overall Look Or Style Of A Publication, An Advertising Campaign, & Film Set Mobile Applications – Social Media Analytical Platforms
Social Media And D.B Building
Responsible For Budgeting And Forecasting
Creating Case Study For Other Departments

MAIN PROJECTS

TECHNOLOGY & CORPORATE

Gtek (Solar System Marketing Awareness) Garmin / Long Term social media Project (Customer Relation Building and Product Awareness) Cma / Saudi Arabia / Event Branding and Online Marketing Strategy Building Ashram / Dubai Event Awareness Strategy Building Biopharma (Ready To Be Cured Twitter Campaign) AutoCAD (Logicom Saudi Arabia) / Cloud Software Awareness Asus Tek / China, Long Term social media Project (Customer Relation Building and Product Awareness) Cisco Dubai / Ciscorian Project Audi Saudi Arabia / Case Study

PHARMACEUTICAL & EVENTS

Avalon Pharma / Online and Digital Marketing Presence Aruba Event / Oman & Qatar Online and Digital Marketing Presence Spimaco / Saudi Arabia /event Awareness Dell Emc / Event Awareness Avalon / As One Event Building Concept and Workshop Activation

At IGEC, I gained invaluable international marketing experience working with educational sectors across more than 100 countries worldwide. I developed expertise in product development, presentation strategies, and global exhibition management. My top achievement was developing and executing the company's own exhibitions and roadshows around the world, including successful Australian and USA Road Shows in 2012-2013. I learned to manage complex international operations across 15 branches globally, developing business partnerships throughout the Arab region and Middle East while overseeing marketing teams and suppliers across multiple continents and cultures.

Product development, presentation, and discussion with more than 100 educational Sector around the world from (Australia - Canada- USA - the UK - Turkey - Middle East)
Developing the company's own exhibitions/RoadShow around the world
Evaluating the marketing situation and submitting the marketing budget / Forecast
Business development partners in the Arab region and the Middle East
Manage Marketing Team and suppliers all over 15 Branches in the world (Libya - KSA 3 Branches - Canada - Sydney Australia - USA Washington - Jordan - Tehran - Istanbul - Lebanon - Azerbaijan Baku Oman - Pakistan Karachi)

KEY ACHIEVEMENTS

EDUCATIONAL INITIATIVES

IGEC Online Educational Portal IGEC Australian Road Show 2012-2013 IGEC USA Road Show 2012-2013

CORPORATE PARTNERSHIPS

Zawia Oil Refining Company - Noc - Tripoli Chevron - Libya Socar Natural Gas - Baku - Azerbaijan Abu Dhabi Police SNGH - Saudi National Guard Hospital - Riyadh EC - European Commission - Itc Development

My role as Creative Manager at Marcomarabia marked the beginning of my leadership journey in the creative industry. I started as a solo creative and successfully scaled the department into a full in-house creative studio with designers, 3D artists, animators, content writers, and web developers. I gained comprehensive experience in managing multidisciplinary teams and overseeing concept development across print, digital, motion graphics, and web platforms. My top achievement was directing the creation of bilingual content for diverse clients across retail, FMCG, corporate, and governmental sectors, while developing high-impact sales pitches that directly contributed to winning key accounts and expanding project scope with major international clients.

Started as a solo creative and successfully scaled the department into a full in-house creative studio, including designers, 3D artists, animators, content writers (Arabic & English), and web developers
Managed and led a multidisciplinary creative team, overseeing concept development, execution, and delivery across print, digital, motion graphics, and web
Directed the creation of bilingual content (Arabic/English) for diverse clients in retail, FMCG, corporate, and governmental sectors
Developed high-impact sales pitches and creative proposals that directly contributed to winning key accounts and project expansions
Spearheaded the production of visual branding, identity systems, campaign materials, digital assets, and 3D animation deliverables
Collaborated with business development and client servicing teams to align creative output with business goals and marketing objectives
Implemented streamlined studio workflows and project management tools, improving turnaround time and team efficiency

KEY ACHIEVEMENTS

MAJOR CLIENT PROJECTS

IPG Obeikan International Packaging Group Campaign Microsoft Open Door 2009 Bill Gates Microsoft Open Door 2010 Steve Palmer Microsoft GDC - Saudi Arabia 2009/2010 Cisco Expo 2009/2010 Euromoney 2009/2010 HP innovate Summit 2010 Novartis - Galvus met Launching 2011 Eli Lily 2011 EXCS Motor Show - Dubai Cityscape 2010

GOVERNMENT & CORPORATE

MAADEN - Aluminum Factory in Ras al Khair industrial city SCTA - Saudi commission for tourism & Antiquities SOCPA Saudi Organization for Certified Public Accountants NOVARTIS Annual Meeting Education

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